Frequently Asked Questions (FAQs)

General Questions

Q1: What is Slikk?
A: Slikk is a fashion marketplace app that connects you with a curated selection of styles from homegrown brands and designers. We offer the latest trends and provide features like try-and-buy options and fast delivery in select locations.

Q2: How do I create an account?
A: To create an account, download the Slikk app from the App Store or Google Play, and follow the registration prompts. You'll need to provide basic information like your name, email address and you can log in using your phone number and an OTP.

Q3: Is there a fee to register?
A: No, registration is completely free. You only pay for the products you purchase.

Ordering and Payment

Q4: How do I place an order?
A: Browse our catalog, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and choose a payment method. Confirm your order, and you'll receive an order confirmation email.

Q5: What payment methods do you accept?
A: We accept various payment methods, including UPI, credit/debit cards, digital wallets, and cash on delivery in select locations.

Q6: Can I modify or cancel my order after placing it?
A: Orders can only be modified or cancelled within a short window after placement. Please contact our customer service team as soon as possible to request any changes.

Delivery

Q7: What are the delivery options?
A: We offer standard and express delivery options. Delivery times vary based on your location and the availability of the products.

Q8: How can I track my order?
A: Once your order has been dispatched, you will receive a tracking number via text and within the app. Use this number to track your order status.

Q9: What should I do if my order is delayed?
A: If your order is delayed, please check the tracking information for updates. If you have further concerns, contact our customer service team for assistance.

Returns and Exchanges

Q10: What is your return policy?
A: We accept returns within 7 days of delivery (not applicable on try and buy delivery option). Items must be in their original condition with tags attached. Please refer to our Return and Refund Policy for detailed instructions.

Q11: How do I return an item?
A: To return an item, use the return request feature in the app or contact our customer service team for instructions. Pack the item securely and follow the provided return shipping guidelines.

Q12: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Account and Security

Q14: How do I update my account information?
A: Log in to your account, go to "Account Settings," and update your personal information as needed.

Q15: Is my personal information secure?
A: Yes, we prioritize your privacy and security. Our app uses industry-standard encryption and security measures to protect your personal information.

Loyalty Program

Q16: How do I join the loyalty program?
A: Simply start shopping on our app! Your purchases will automatically count towards earning rewards and advancing through loyalty tiers.

Q17: Can I use multiple loyalty rewards at once?
A: Loyalty rewards typically cannot be combined with other promotions unless specified. Check the terms of each reward for details.

Q18: How can I check my loyalty status?
A: You can view your loyalty status and rewards in the "Loyalty Program" section of the app or by contacting customer service.

Contact and Support

Q19: How can I contact customer service?
A: You can reach our customer service team via the "Help" section in the app, email us at [Customer Service Email], or call us at [Customer Service Phone Number].

Q20: What should I do if I have a complaint?
A: If you have a complaint, please contact our customer service team with details of your issue. We are committed to resolving any problems you may encounter.